“Unfortunately, the app has stopped.” You reopen it, it dies again, and the only advice anyone gives is to clear the app’s data — which throws away your chats, your saved game, or your login. Clearing data almost always works. It is also the last thing you should try, not the first. Here is the … Read more

WhatsApp says it is backing up, the progress bar sits at 0%, and an hour later nothing has happened. Or the backup screen says “Last backup: never” on a phone you have used for two years. This is almost never one big fault. It is one of seven small ones, and they are worth checking … Read more

You go to install an app, the phone says “Insufficient storage available”, and then you check and there are four gigabytes free. The message looks like a bug. It usually is not. Android is not counting the space the app will take. It is counting the space it needs while installing — and that is … Read more